Virgin Active debit order ****s

I have been struggling to cancel a contract that I opened for my mom end of May 2021. I went into the gym on 07/06/2021 and I asked them to please cancel the contract on 07/06/2021. I have called, I have emailed and I have gone into the gym a second time to get the contract cancelled yet no luck. The administrator who took my call the first time said that they would call back. I am still waiting... the second time I called I got a lot of attitude because I pointed out to him that it is not my fault that Virgin actives systems was down when I came to cancel it the first time, it is not my fault that virgin active staff did not capture the cancellation, it is not my fault that the previous virgin active agent didnt get back to me. I was then told that they should never have deducted money from my account. Then I was told that I should pay R1400+ to get the contract cancelled. Then when I told them that they already deducted money that they should not have deducted and that I would like to speak to the manager please I was told that he will get the manager to call me back. I also asked for a copy of the call and I was told that I cant get a copy of the call. I am still waiting on the manager to call me back.

even my emails went unanswered. Virgin active service has really gone to down the drain specially the one in Mitchell's Plain. How do I get this contract cancelled. I am not prepared to pay an amount upfront if they have already deducted money from me which they should not have in the first place.