Virgin Active Debit Order Refund

I Joined Virgin Active South Africa in May . I was told that July and August will be Free as part of the promotion they were running . My July Debit Order went off. I called Head office on the 6th July 2021 and I was told there was nothing they can do as they have been offline for months and they don't have details of my contracts as its all sitting with the Branch. I reach out to the Branch which I had to wait as they were closed under Lock Down. I had to make three visit to the branch up until I got exhausted and asked for the Manager . They then now took my details asked for my bank statement for the Refund. They could not even guarantee when will I receive my Money and not even provide Guarantee that my August Debit Order will not go through . I called Head office to check if the Branch had logged my query and I was told they cannot see that, and that I need to go back to the branch . No one wants to take responsibility and ownership in fast Tracking that I get my Refund . To make matter worse I was told that my August debit order will go off meaning that I will have to undergo the same kind of Frustration.

This is Totally disappointing , so much so that I'm even considering cancelling my membership . I would not advise anyone to join the club as their service is total shocking, and their is no Accountability . To this Day Im still waiting for my Refund or some sort of confirmation that its been logged which the Branch and Head office cannot provide. I also need to speak about the attitude the head office call agents have . Absolutely shocking !!!!!!!!!