Virgin Active Debit Order Issues(Promo)

I app**** for a gym membership in June 2022 and told about the promotion for the entire 2022 free when signed up from a previous member that was given the option. A friend who was a member prior got that promotion as it was for selected previous members only. I had issues prior to this with Virgin Active processing the debit order but the promotion should still be effective as the day that I signed up I was told that I wont be paying anything for 2022. Virgin active has processed the debit again this month and is contributing to a bad credit report due to their debits that should not be running in 2022.