Virgin Active Debit amount “Error”

I am writing to express my extreme disappointment and frustration regarding an unauthorized debit made from my bank account in relation to my gym membership. On Monday the 18th, I authorized a payment of R320 to be debited from my account, only to discover that an amount of R3520 was deducted instead. This unexpected withdrawal has left me in a dire financial situation, unable to cover essential expenses such as transportation and electricity.

Upon contacting the gym consultants, I was informed that the discrepancy was indeed a mistake on their part. However, despite their acknowledgment of the error, I am appalled by the lack of urgency and accountability in resolving this matter. Instead of promptly rectifying the situation, I have been instructed to wait until Saturday for a resolution, leaving me stranded without access to necessary funds.

Furthermore, I have requested recordings of the calls made regarding this issue, but my requests have been blatantly ignored. Instead, I have been advised to pursue the reversal of the debit order through my bank, incurring additional costs that I should not be responsible for. Additionally, I have been informed that I will not be compensated for the inconvenience caused, which is utterly unacceptable given the circumstances.

I fail to comprehend how I am being held accountable for a mistake that was entirely out of my control. It is unjust and unreasonable for me to bear the financial burden and inconvenience resulting from the gym's error.