Virgin Active

Dear Virgin Active,

Please review your Protocols at your clubs , I use to be a Franchisee contract holder for more then 10 years before leaving the business.

Your current Protocols for training slots is NOT WORKING and is Causing Frustrations for Myself and a lot of other clients. I have installed the Virgin active App on my mobile phone without success to access, with the help also from my Lorraine Club which was very helpful I must say. The details on the club system is correct, I have emailed 4 days ago asking for help to resolve the issue, no helped or reply yet.

The other unacceptable situation is that with the 50 people limit , which I understand, while standing outside the club waiting for my training slots discussing the Protocols with a employee about 10 people exited the club , where about 7 of us were standing outside , so why can't their be at all times 50 members training.

They must give each person a token or washing peg to make sure that at all times their is 50 members being able to train,

But now we have to stand outside and wait although there was only 20 members in the facility, it's ridiculous.

We pay for a gym membership which you can't use to your full extent????

Then also the booking app doesn't work at ALL, Even if the club try and assist to book on their own system then even doesn't even work always!!!!

So like a lot of business owners and members like myself can't plan each day , so Now when you have time to pop in to the gym you CANT TRAIN !!

PLEASE CAN YOU ASSIST US AS MEMBERS

Regards,

Niel Augustyn

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