Virgin Active | ****************

Thursday, December 2020, I emailed the Manager at Virgin Active Point to cancel my membership. Today is 23 March 2022! They are still debiting my account and telling me to go through all these different channels to STILL cancel my membership. This is ****************!! These people do not know how to do their jobs! Either they are not getting the proper training, but seriously, 2 years and they still cannot get this right! Absolute nonsense!