Virgin Active

I’m extremely disappointed with the level of communication from Virgin Active. The staff failed to send proper or clear communication regarding payment for my membership cancellation, which caused unnecessary confusion and frustration. Important information was either missing or not communicated at all.

When I tried to resolve the issue and asked to speak with someone more senior, the service was equally poor. I was not given helpful support, and there was no clear escalation or ownership of the problem. Overall, the experience felt dismissive and unprofessional.

For a company of this size, I expected far better communication and customer service. This situation could have been easily avoided with clearer processes and more competent handling by staff.