Virgin Active

I am constantly receiving calls from Virgin Active stating that I must make arrangements to pay the non-existing fees. After numerous phone calls to the company, it is stated that no outstanding fees show on their systems. To date after making these calls, I am still told that my account is in good standing. I phoned my Soweto Maponya branch at 9:00 this morning and the lady in the accounts was to come back to me after ten minutes, but after five hours she has not. I have been trying to phone back and their number remains unanswered. I am not impressed by this service and this branch is closing down tomorrow. They are surely not portraying a good image for Virgin Active. I am worried that my name will be blacklisted if this thing is not sorted out. Surely the head office is not doing anything about removing my name from their database of bad debts even though my account shows fully paid, these demanding payment calls are really annoying. Customer service is nowhere at this company.