VIRGIN ACTIVE CUTTING COSTS DESPITE INCREASE IN MEMBERS

Virgin active members would like to know specifically in KZN why you have changed from a dedicated in house gym manager to a cluster manager over seeing multiple gyms which in turn have divided attention and due diligence as a result members are left frustrated at the lack of upkeep of equipment as well as noting certain gyms have newer better equipment than others Pavilion gym for example members are up in arms over hand me down equipment that breaks consistently as well as time lines to fix and refurbish even worse it’s been noted that other lesser gyms have have newer state of the art equipment and none is forth coming in pavilion this despite the huge increase of members . Please do not forward this on to Pavilions cluster manager we have engaged with her the problem lies above with Virgin active you are not looking after Pavilion despite the significant increase in member base it is not acceptable members will be signing a petition to voice this frustration KINDLY STOP SHORT CHANGING PAVILION BRANCH VIRGIN ACTIVE the gym requires more NEW equipment and removal of out of date hand me down machines that consistently need to maintenance and fixing