Virgin Active Customer Service Sucks - Visiting the Dentist is more pleasant. DONT BLAME COVID-19.

Since January 2021 I've been trying to get Virgin active to Debit my wifes' gym fees from my Prestige account which they done successfully; however the debit has not been cancelled from my savings account which has been returned and then randomly debited for the second time. Due to these erroneous debits that have suspended my wife's membership and are now double debiting me. I have e-mailed Senior Managers at Head Office like - Customer Service Manager (***), Legal (***). This is after I e-mailed the accounts department(Renee Talmarkes <***> and ***) on numerous occasions. I have not received a single response. The receptionist at Head Office( ***) notified me that the Senior Manages are working from home. It is clearly they have outside business interest conflicting with there duties at virgin Active. Why don't they quit their jobs at Virgin Active, there are so many unemployed South Africans that can competently add value to the Virgin Active brand. It is this type of customer service that will take Virgin Active from iconic to irrelevant.