Virgin active Cresta PATHETIC service

In July 2021 my spouse signed up at Virgin Active Cresta. The agreed amount for the access to the Cresta club was R330 per month as signed for and told to us by the sales consultant. He mentioned that he will activate her Momentum benefit on this as well.

Ever since the Beginning of September we have issues every single time we access the club as they tell us we did not sign up at Cresta and in fact our club is Northgate, however this was NEVER mentioned to us by the sales consultant and had we known it is for Northgate club we would never have joined. I live in the area and signing my wife up for a club that is 20 kilometers away does not make since. I am a member of Cresta myself hence why we specifically chose the Cresta club due to convenience. However this is not the end of our joys with Virgin Active.

The amount signed on the contract is R330 yet every single month we are being debited R440 we once had an amount of R890 go off and no explanation is given what so ever.

I have sent countless emails to the club Manager expressing my concerns and frustration over this issue but they simply do not care and nothing gets done.

I have been **** to, prejudiced and taken advantage of by Virgin Active. The service we have received is PATHETIC!!!