Virgin active cresta horrible service

Virgin active cresta

I went to get a membership April 2023 for my daughter with one of the sales assistants Gugu

First month I was not debited when I asked why she said her old membership was not cancelled (it was supposed to be cancelled her uncle moved to Dubai)

She assured me it would be fixed and that my daughter could still come to gym till it’s fixed and just to call for her from reception to let her in

This went on for months over WhatsApp with Gugu eventually when her uncle came to visit from Dubai to see what’s happening with the account it was now blocked and in arrears

I was told I need to pay the arrears even though I was told by Gugu to bring my daughter and they will sort it out and the membership that is blocked is not even in my name

No one wants to take responsibility from the club manager to the sales assistant I have all voice notes and Messages trying to sort this out just for it still not to be sorted and now I must pay over R1000 for a sales assistant that allowed my daughter into a gym and for a account that was supposed to be cancelled march 2023 that her uncle cancelled 😡

I feel so defeated.