Virgin Active creates barriers to cancelation

Virgin makes it difficult to cancel. I've been trying numerous times to cancel 3 gym contracts. When I called their call center I was told to go to their branch. When I got to their branch, their "systems were down".

I then asked to speak to a senior person, who was "unavailable". On a later occasion, we called the branch and again the system was down. We were provided with a persons personal email, which we emailed instructions to cancel.

No response. I went into the branch again and finally managed to cancel, except they insist that I will be charged for the month ahead.

By making it difficult for members to cancel, Virgin unfairly keeps running debit orders even though the service is not being utilized.