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Graham T
1 reviews | Active since Feb 2019
15 Jul 2023, 07:19
Virgin Active - Contracts and Billing Errors
After 7 months of incorrect billing which Virgin Active have finally admitted to, still no resolution. Gym is super but back office admin is useless and borders on ********. They have breached contract but trying get any decent resolution is extremely difficult to the extent I will be cancelling all five gym contracts that our family have.
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Graham T's updateReviewer Update
18 Aug 2023, 12:34Still no resolution or satisfactory feedback from Virgin Active. I have now cancelled the whole family's membership. The back-office and admin is completely useless. Dealt with over 11 various people with no resolution in sight for over-billing charges. Possible contravention of CPA Act in their contract.
GT
Graham T's update18 Aug 2023, 12:34
Reviewer Update
Still no resolution or satisfactory feedback from Virgin Active. I have now cancelled the whole family's membership. The back-office and admin is completely useless. Dealt with over 11 various people with no resolution in sight for over-billing charges. Possible contravention of CPA Act in their contract.
GT
Graham T's updateReviewer Update
25 Jan 2024, 11:01Now have been handed over to a debt collector, still with no statement of account or any response from Virgin Gyms, despite monthly emails to them requesting this issue be resolved. I wont be bul**** by an *********** operator.
GT
Graham T's update25 Jan 2024, 11:01
Reviewer Update
Now have been handed over to a debt collector, still with no statement of account or any response from Virgin Gyms, despite monthly emails to them requesting this issue be resolved. I wont be bul**** by an *********** operator.