Virgin Active contracts a trap for mediocrity

The service consultants at virgin active head office on *** are honestly not professional. I have been requesting from several of them to resolve a disputed claim that I owe R800 on my virgin active gym membership citing that It was paid up in April. I've requested that I be sent an email I can send the proof of payment made and they blatantly refuse saying they cannot be incorrect. Th last consultant I've spoken to today was by the name of Lauren whom I requested to call me back after not even understanding what I was trying to explain. It's unfortunate that virgin active traps members through contracts who wish to just end the service, and the feeling is so that one can put up with the mediocrity of service they render.