Virgin Active Contract Lies

Got a call from a VA consultant early September stating that my son turning 18 on 6 September needs to go on his own contract. He then told me it will be R220pm till year end and then R440pm from January 2025. Told him my personal contract is still the very 1st Vitality contract with VA. All good no problem I was told.

Then the 1st premium gets debited on 1 October and it is R616.( pro rata of R880pm for September ) I got hold of VA and was told it is because my son was removed from Discovery as he turned 18. I was aware he would be removed from Vitality but I was made to believe it will be R440pm from January. That is the document/agreement I signed.

After I eventually got some help, they cancelled the contract BUT charging me a penalty of over R3 000. That is daylight ******* as I never broke the agreement, they did not honor the quoted monthly premium. Trying to get help or feedback from them is near imposable although they promise to get back to you asap. Never happens. Even the sales manager Jacob Lodewyk just passes the buck.

*** has not even bothered to reply to my numerous requests for help and to send me copy of contract.