VIRGIN ACTIVE CONTRACT CANCELLATION

I have in total sent two emails over the course of 1 and a half months for a simple contract cancellation.

Every time the same pattern is repeated and I feel Virgin Active is deliberately delaying it till it nears the date of the next payment which is unacceptable.

The first time I emailed them I specifically requested that we communicate through email and the person (Kanyisa) completely ignored this request and continued calling only, and thereafter there was no more feedback on the emails.

I then sent a second email to the customer care email to which another person (Challene) rep**** promptly but just as I informed her about the account deletion she took my details and simply never came back to me (it has been 8 days now). If I am only to receive an email right before the next payment date I will be taking legall action as this is then clearly Virgin Active's way of delaying my cancellation on purpose.