Virgin Active Continues Unauthorized Debit Orders After Acknowledged Request to Remove My Banking Details

Warning to others and a public complaint to Virgin Active South Africa: I cancelled my Virgin Active membership in-store on 3 July 2025, thinking everything was sorted. Turns out my ex-wife's linked membership stayed active, and you've been debiting MY bank account ever since.

I requested to stop paying and remove my details. Your own email on 14 November 2025 confirmed you received my request and contacted my ex-wife about updating details or cancelling.

Yet you STILL debited me in December 2025 and January 2026 without my consent! I'm not even the main member.

This is unacceptable – unauthorized debits after clear revocation. I've demanded refunds, cessation, and confirmation via email, but no proper resolution.

So many similar stories online – time to treat customers fairly under the CPA!