Virgin Active continues to Debit my account after cancellation

Good luck canceling your membership. I canceled mine in September with proof. They continued to debit my account. I reached out to confirm the cancelation. Somehow the membership was "reinstated" without me following up or setting foot in a Virgin active after the initial cancelation. I requested a cancelation and a refund which they confirmed in writing. I am now getting emails for outstanding fees for a membership that was supposedly canceled in September. Fees that supposedly should have been refunded. This is unacceptable business practices on behalf of Virgin Active.