Virgin Active continues to bill almost 4 months after cancellation request sent

I called Virgin Active on the 6th of June 2022 to cancel my contract. The assistant told me they do not action telephonic cancellations and I must send an email. I followed proper process and I sent an email on the 6th of June 2022 and received an automated response acknowledging my email received with this message ("Good day, We acknowledge receipt of your request. Please note that we are currently receiving a high volume of emails and our team is working hard to get to your request as quickly as possible. Due to the nature of the delays, when we do attend to your request we will ensure it is backdated to the date of your request. Your query will be handled by one of our dedicated agents. Alternatively you can contact our team on ***and a dedicated agent will assist you with your request. This is an automated message. Please do not reply to this email. Kind regards, The Virgin Active Team). I have called numerous time and get told I must send an email. I again sent an email on the 7th of July and 2 more emails stating the debit order is still going with the latest Debit Order on the 1st of September. That is going into 4 months after I advised that I need my contact cancelled. PLEASE CANCEL MY CONTRACT. Hopefully this post on Hellopeter gets the right action