Virgin Active consultants lie to prospective members

At the end of July my wife and I signed up with Virgin Active Eastgate. After speaking to her manager, the consultant the signed us up (who now no longer works for Virgin Active) made us a number of promises.

She promised that we would be charged R187 each per month and that we would get the month of September for free.

We have WhatsApp communication between my wife and the consultant confirming these promises.

Unfortunately, on September 1, both my account and my wife's accounts were debited R380.

This is obviously unacceptable as a representative of Virgin Active made a promise on behalf of Virgin Active and this promise needs to be kept.

When we signed the contracts, the consultant made no mention of the fact that the R187 membership fee was only available to Vitality members.

I would like Virgin Active to honour the promise that was made to us and refund us the R380 that should not have come off our accounts as we were promised a free month in September.