Virgin Active Consultant very rude and unprofessional

Virgin Active call centre staff are they trained to be rude?? Was harrased today by one consultant. I changed my banking details and informed Head Office by email on 30 January 2023 to change banking details. No one bothered to call and update the details and didn't stop the debt orders from my previous account which doesn't have funds and I am being charged on a monthly basis for that. I even told the consultant that right now it's not the right time to talk and he embarrassed me infront of people. I was with 6 people and all of them now know that I owe VA an amount of R227. I was harrased and embarrassed from that little amount and I am even thinking of canceling my membership cause of that.