Virgin Active Constantia - ****************

Last year before my partner relocated (August 2021) I he tended to needed admin including cancelling his Discovery Vitality and Virgin Active Constantia contract (which at this point was running month to month). He went into the Constantia branch and spoke to a consultant who advised all was in order and he would note the cancellation and there’s no need for anything else. So my partner relocates and starts a new life abroad. Months later he checks his SA bank account only to notice Virgin Active has still been charging him and full rates at that (without Vitality). He called to get resolve and was advised they would tend to it. They also wanted to know when he went into the branch and who he spoke to. Of course he cannot remember and it now becomes a he said, he says thing instead of taking accountability for poorly trained employees. Who the f*** relocates without tending to their admin? This makes no sense. We not out here trying to waste our money.

He then called again in December and was sent a form but he forgot to send it. In April he realises he forgot about the form and calls again and somebody manages to cancel without him completing forms. This is pecu**** to me because why didn’t the first agent just cancel telephonically? He visited Cape Town this month and we went into the Constantia branch to ensure all is in order and the consultant confirms it was actioned and gives a half ass apology. I ask what about a refund and dead silence.

So what about my refund as it’s a significant about of money to just let it go?! He followed what he thought is the process and it’s not our responsibility to verify your staff’s competency. It is your job to correctly train them and ensure there is due diligence. Having to tend to this is so unnecessary and could have easily been avoided had he been guided correctly. So Virgin Active, we our money back! You were quick to take it without permission and now trying to cheat us out of it. Your records will clearly show he not make use of the facility as he could not. His passport will confirm this as well. It’s nearly R9000 which covers most of a flight for one of us. Further, they did not even offer a voucher or come to some agreement that to compensate for the fault that perhaps I as the partner could use the facility for a period of time. Nope, nothing. Just a oops, it’s cancelled and go well.

What a **** show!