Virgin Active Constantia and Little Falls - blame systems for poor admin now we cant sign up with Vitality

January 2018 Virgin Active Constantia, ZA sales rep signed my husband up. Bank details were never changed per his request at the club. Cancellation was never processed. Been to the club numerous times to get it sorted out we have to constantly follow up with GM and sales rep. I am still waiting for GM/sales rep to find cancellation from 2018 and proof of contract. Contract amount and debit amounts were two different amounts. Thought this account had been cancelled only to find out May 2021 it was never cancelled and account was handed over to MBD. May 2021 Virgin Active Little Falls, ZA signed my husband up saying no need to worry about 2018 account at Constantia club. Sales rep signed my husband up at wrong club in Horizon view even though hubby opted not to take the contract. Hubby was then debited. Went into club to resolve this just kept being told system is offline. 6 months later still trying to get both memberships sorted out. We have Vitality and cant use it to train at the same club because 2018 membership Constantia wont assist to resolve cancellation and Little Falls club messed up and incorrectly processed membership and signed hubby at Horizon view club.