Virgin active complaint

on the 26 April 2021 I wrote into virgin head office with no response. My complaint and email was as follows:

Greetings admin In Dec last year my vitality profile was messed up which was not a virgin active issue. As a result of this, my regional membership went from R235 some odd to R980 some odd. I notified virgin at the time about the issue and arranged with the sales guys at the Meyersdal branch about it and we were` deciding on downgrading while my medical aid gets sorted out. Medical aid took too long and it was end dec 2020 and just when I got it sorted out, I had huge issues with all virgin active gyms having the members queue and having to wait in a 1.30min queue and members who had classes had priority over us to get access into the club instantly by skipping queues. Not only me as a member had these issues but every other member had complaints and as a result virgin lost a lot of members during this period. This was the period when we moved back into covid lockdown level 3. Now, at the time, I inform the manager of the club (copied) to cancel my membership as a result. Also, I’ve been a loyal customer for over 13 years so to that point I know most clubs staff and have a very open relationship with them hence just verbally informing the club to cancel my membership and not going to the front desk and doing a physical cancellation. Albeit, understand the relationships I hold with the clubs staff because I am a member for so long so we know each other on a personal basis hence just giving the verbal request to cancel. Another case in point is that I’ve never had a contract and always paid either by eft or paid manually monthly at the front desk. So there is a monthly incremental charge that ran up a bill from R980 some odd to R2800 some odd also for the months I did not use the facility. So, what I am liable for is the charge of R980 some odd for the month of Dec but I am not and I do not take responsibility for the incremental amounts for: My request to cancel with the attached staff members and Held responsible and liable to pay for amounts that incremented when I did not use the facility. Also, I am unemployed since January this year. Also, I was escalated and handed over to an attorney which I’m very furious about. Please, I need you guys to fix this, and quick. Contact details for the manager Mxolisi is: *** and mobile is *** And for Skhumbizo is ***