Virgin active collections unprofessional conduct

Virgin Active accounts are a nightmare to deal with . I recently returned a missed call from Virgin Active(Head office) , their accounts collections team advised that my account was in arrears, I have never been in account arrears with Virgin Active and was astonished with this as I only recently signed up. When asking the rep to double check , she advised the system was wrong and quickly put the phone down . I followed up with another a call to Virgin Active Head Office to get a further explanation on what materialised and why the user put the phone down abruptly; Bronique , who was more pleasant to deal with , answered my questions .

This unprofessional behaviour from their accounts team has negatively impacted my view of Virgin Active and I would like a follow up as to why I was inaccurately called and further explanation why their team handled this in the matter it was handled.