Virgin Active - Collection Department - SHOCKING SERVICE to their Customers

Receiving very bad service from the Collections department at Virgin Active. To be specific from Moegsien Johnston and Muzzami Daniels. My account was in arrears, payment was made and waiting on them just to confirm payment received. Sending numerous of emails daily, following up with a call whereby you can never get hold of Moegsien. No reply to emails, no one returning the calls when messages are left for Moegsien. Eventually received an email from Muzami Daniels on the 6th May (going on since April) but only to say how much of work load he/she have and I must just remember that it was Eid.... This morning send a follow up again, just to confirm payment received and nothing outstanding for the month of May, when I received a reply "Please Expect slow replies". That is it! Shocking service from this department, I'm very disappointed that they are handling customers in this manner and do not take pride in what they do to keep the clients happy. We cannot go to gym, because Muzzami Daniels and Moegsien Johnson cannot resolve this matter. Once my gym contract expire I will defiantly not renew it due to this shocking service.