AM
Abe M

1 reviews | Active since May 2016

20 May 2016, 18:42

Virgin active Cleaners stole My R120.00

<p>At about 17h55 went to the gym and do all my sessions as usual.</p> <p>At about 19h10 was finishing my sessions and went to take a shower .</p> <p>At about 19:29 was exiting the GYM ... just after 15 minutes of my exit , i received a call from the reception saying that they got my Wallet ...i was like how is that possible .. anyway i did not waiste much of time and went back to check my wallet ... only to find out that R120.. with few coins are missing from the wallet ... then i started to interrogate the reception and they made it clear that it was handed over to them by Cleaners ..as there was a security around ..i went outside and ask security if they did not take my wallet and the money .. and they made it clear that they saw a Virgin active cleaner dropping and picking up something ..and he (security) asked cleaners whats that ?? cleaners confirmed that it is a wallet with only R20.00 when they are telling security (of which the same R20.00 was not on the wallet )..security instructed them to take the wallet to the reception .. i then said lets go to the virgin active reception and find out what happened with my wallet and money .. as we were busy Slyvia admited that Virginia pick the wallet and she said there is R20.00 inside the wallet .... when i asked Virginia as u guys saying there was only R20.00 where is it ??? </p> <p>no answer from virginia and she was still not admitting that there was money ... </p> <p>to cut the matter short - between two ladies who pick my wallet one of them took my R120.00 that was inside my wallet .</p> <p>i wanted to switch to Vodaworld Virgin active from as i work at Vordaworld and stay a block away from the gym ... but with this kind of behavior -- made me think otherwise </p> <p>i am not going to trust Virgin active cleaners .</p> <p> </p>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply23 May 2016, 09:57
Official

We're sorry to hear about the experience that you had at our Vodaworld club.

We will look into the matter and will revert back to you with feedback once we have all the info.

Regards,

Tracy-Lee