Virgin Active Claremont is disappointing !!!

I am currently a member of the Virgin Active Claremont branch. Due to the Pandemic (covid) the club has only been allowed 50% capacity which is understandable. Since covid they have reduced the number of members in a class and also reduced the number of classes however, have not reduced the debit order they take from members every month. When trying to book, classes are full all the time. When you arrive and the class is full members are expected to do the class outside of the class venue in an area that is very hot and you cannot even hear the instructor. This is unacceptable because those very members that are outside exercising pay the exact same amount as those that have access to the venue. Today I complained to the manager and I was told that they cannot increase the number of classes or capacity. This is unacceptable because members are not being compensated for the service they are NOT providing. They open the gym and then limit the number of classes but the members should pay the full amount every month. How does that make sense ? The head office does not want to increase the number of classes to compensate for the limited number of members per class but yet want members to be paying the full monthly fees for gym membership. That is ridiculous !!