Virgin Active Century City: The Circus!

This review is for the virgin active Century City, Cape Town. I have to resort to online review to make myself heard after engaging for 3 months to have overcharge against my bank account reverted.

I am the victim of poor management and appalling customer service from the Virgin Active Century City. I am well aware that not all virgin active are the same, but to have receive such a poor service from a virgin active, make me feel very disgusted by the Century City branch. My bank account is being overcharged since February due to one of their employee not properly linking my fiance's vitality account. I reported the incident since then and I followed up regularly. They told me they let go of the employee due to similar irregularity, however, 3 months later, my issue is still not resolved. I wrote to the manager in between, she ghosted me after two correspondence. The account manager for the branch took over the case, I had to follow up with him all the time. Last week he told me the issue was resolved, just to find out it wasn't, from one end to the next the staff at virgin headquarter keep on sending me bouncing from one end to the next. Yesterday someone from headquarter calls to collect on unpaid fees for May, I explained the situation and ask him to investigate with the branch and get back to me, he didn't bother. Today when I called in to cancel my account, I was told I cannot unless I pay cancellation fees. What a sh*t show!

I feel very drained and deeply disappointed by the manner virgin active century city conduct their business. It is all glam, but deep inside the incompetency is insulting.