Virgin Active Century City NO UPKEEP

Good Day. I have been a long standing member of Virgin Active Century City (this complaint is with them) +/-8years and Virgin Active itself since before I can remember and what I have come to expect is impeccable service and well maintained gym equipment.

For the price I pay monthly, equipment and weights should be working correctly at ALL times seeing as I am not allowed to pay 50% OF MY FEES WHEN I CAN AFFORD IT.

Virgin Active Century City is placed in an area of Cape Town where the up and coming businesses and individuals reside. Yet it’s equipment is going downhill.

1. Change room locks are almost all broken. 2. The weight section floors are not level where the rubberised tiles meet and are a constant tripping hazard. 3. 32kg, 34kg and 44kg dumbbells have been missing for a year. 4. The lower level cross trainers have issues. The arms move too fast on some and the belts have not been maintained.

5. I have left a space for this one as it is not one of our primary concerns but Parking from the gym exposes its members to the constant construction dust entering their eyes.

The specific complaint is only to do with Virgin Active Century City. Please assist with a response. If no response in 2 business days we will be submitting an official complaint to Consumer Protection with Video Footage of all noted issues.

Please realise we are paying members and we are not ASKING for better. We are TELLING you. Either give us what we pay for or a petition will be signed and Virgin Active Century City will be named and shamed on social media.