VIRGIN ACTIVE CENTURION

As a current member of Virgin Active Centurion, it is of great sadness that I am not happy with the service I received from Lizwi the sales agent.

I joined the club about a month ago. About a week after joining the club I suddenly could not access the gate at the reception. I was advised by the reception that my membership was for Eco Park. I was stunned and actually got upset at the news - caused I knew what I signed up for (Virgin Active Centurion). I told the receptionist I was not going back as she was a bit hesitant to let me in (I remember her face very well, but I did not get her name).

Eventually she let me in and I immediately phoned Lizwi to ask why he signed me for Eco Park instead of Centurion. He did not answer my question instead he told me that he was going to sort the issue out in few minutes as he claimed he was on his way to work and that I should wait for him by Kaui. I did so and he never pitched, I then saw him walking out the gym and I called him again and I asked why he was leaving the club, but he told me to wait for him by Kaui. His response was, he did not want to disturb me - I still got upset because he asked me to wait for him. He eventually and still could not explain why he registered me for Eco Park. He still maintained that he was going to change my membership to Centurion immediately he was done talking to me and that it will take 24-48 hours thereafter I should be sorted.

Three days after I still could not access the club. I then approached Lebo who assisted with my daughter's membership the same day I also joined the gym. In fact, I was sitting with both Lebo and Lizwi when I was joining for my daughter and me. I told Lebo about my matter and asked her, how can I join at Eco Park as per "Lizwi" while my 4-year-old comes to Centurion??? It does not make sense and the day I joined I was assisted by both the sales agents at the same time. I further advised that what Lizwi did was not a mistake.

Anyways, the guy was now avoiding me at the club - whenever he would see he would shy away and not even checking with me regarding any updates about my access to enter the club. He cared less, at that time I was being inconvenienced and found myself being asked numerous questions every time I get to the reception. He got his commission by signing me up and that was it for him.

I then went back to Lebo for help, she volunteered to assist and later told me my membership can only be changed by end of March 2023. I sent a reminder on 1st April and advised that she would change the membership the following day on Sunday, which she advised she did. She then told me that I have to pay R60 for admin fee. I told her that she advised that i will not be paying anything when she makes the changes. On this note, I refuse to pay the R60, Lizwi has to pay (WITHIN THIS WEEK) he made the mistake and greatly inconvenienced me on top of that for the whole month - without even being bothered. HE SHOULD TAKE ACCOUNTABILITY FOR HIS ACTIONS otherwise your head office has to intervene and would gladly cancel the contract.