virgin active centurion

Good day,

My name is Dudu Mkhwebane, I was with virgin active for more than 10 years now, my account was suspended from virgin active according to them they said I was not paying since January 2023 and I have all my statements to prove that I have been consistent with my payments. I have been provoked by being removed from the virgin active queue to be told I’m not allowed at the gym. No one wanted to listen to my side/explanation I was told it’s either I paid R4700 or leave. Also, I have been going to the gym for the whole year, yet they claim I haven’t been paying since January. Also my Sister joined virgin active last month with the special of 199 and a free first month suddenly she’s was also suspended because the person who opened an account for her was lying to her with the free month now she’s owing virgin active so much because they won’t take her story they promised to come back to her last week they did not at ( centurion virgin active) I have called Cape Town so many times and they keep promising me that they will come back to me but nothing we are tired of being treated so bad by virgin active can hello peter please help.