Virgin Active Cascades, Your Management and Administration is non existent

Virgin Active Cascades, Your Management and Administration is non existent

I joined on full paid membership for the month of April 2023, as I had just given notice to my old gym and my Vitality was tied to the old gym until May

I was still charged Full membership fees for May when I was supposed to have been charged Discovery Vitality Rates - I have since resolved that matter with Virgin Active National Office - it was a headache

Now, 3rd of June I am told by Virgin Cascades that my Fees for April are unpaid - this being a DEBIT ORDER -- I give the Sales person the Reference on the Debit Order - they are unable to trace the payment -- I have to send my Bank Statement to National Office to prove the payment of that Debit Order -- mind blowing that Cascades could not see it ??

So now I have resolved those two matters - my membership is still NOT ACTIVE - my Sales Person at Cascades is telling me my membership is not active because "Head Office has not had a chance to authorise the membership"

I have been phoning head office every day for a week asking them what is going on & they keep telling me it is the CCA & the CGM at Virgin Cascades that have to activate the membership --- so Cascades Virgin says Head Office & Head Office says Cascades Virgin

Nobody Knows what is going on - it is a Complete JOKE

How can an organisation like VIRGIN ACTIVE SOUTH AFRICA be run like a Circus.??