Virgin Active Cape Town Fores****

Virgin active Cape Town came to my workplace to get us to apply for their memberships. I went ahead and app**** and was advised I'd be paying R850 until I pay my vitality. I was told after paying my vitality of R919 I would get a refund of the difference between the R850 and my new monthly installment which will now be R215. It's been weeks now I still haven't received my refund whenever I go to Virgin Active Conrad tells me his hands are tired and theres nothing he can do because my money is with the bank and he doesn't know why they haven't release it yet. From my knowledge no bank keeps anyone's money without their consent. Conrad's service was just appalling I never expected such a response from someone I thought was willing to help me. He said he was going to send an email but to this day I haven't heard anything, whenever I text him he chooses to ignore me. Everyone at my workplace who joined that week are experiencing the same problem its either they dont get their refunds or get a package that was not agreed upon. I regret joining virgin as they always lie to their customers.