Virgin Active Cape Gate BAD Service

Good day, I am very disappointing with Virgin Active Cape Gate Cape Town. My daughter signed up with them 15 November 2023 for a 1-year contract. The contract was signed for an amount of R630 per month. They were running a promotion, so for the rest of November was free, then she had to pay her 1st premium the end of December and she got January and February also for free. Then she was debited on the 1st of March 2023 in the amount of R630. Then on the 1st of April they debited her account with R680. I then contacted the consultant Justin at Virgin active who signed the contract with my daughter, in which he explained that there was a yearly increase the 1st of January 2023. I told him to take this matter up with the manager as we signed a binned contract for 1 year in the amount of R630 per month. I have left several messages for Justin and the manager to contact me, and they have not come back to me. Dorette