Virgin Active cancels membership

<p>In May I decided to visit the gym and was told that my membership was cancelled due to unpaid premiums.I contacted their call centre asking why my membership was cancelled and why I was never notified about outstanding premiums. I spoke to a consultant named Bianca, she apologised and debited my bank account the outstanding premiums. Two days later I am contacted the call centre again to ask them to activate my membership but I keep getting told that Bianca will call me back.A month later I am still without gym membership. Today I decided to reverse their debit order until I can get someone to help me activate my membership.I have been with Virgin active since 2007 and find this treatment to be unacceptable. </p>