VIRGIN ACTIVE - CANCELLATION REQUESTS IGNORED

I cannot express in words how upset I am with virgin active, I have requested to cancel both (myself and husband) memberships numerous times. Also received confirmation from Virgin Active Team but still every month the debit order keep on going off - also double debited for each membership. I don't know what to do to get my money re-imbursed and stop the debit order. No wonder the trust index rating is so low. I will definitely not recommend Virgin Active to any of my clients/family or friends 😠😡😤😤😠 "Good day, We acknowledge receipt of your request. Please note that we are currently receiving a high volume of emails and our team is working hard to get to your request as quickly as possible. Due to the nature of the delays, when we do attend to your request we will ensure it is backdated to the date of your request. Your query will be handled by one of our dedicated agents."