Virgin Active Cancellation Process is Terrible!

My first failed attempt at contacting you on your telephone number was at 12:38 in 11 July 2019. After being on hold for far too long, I completed a contact form online. 6 days later, let me repeat, 6 days later on 17 July 2019, I get a scripted email from Naeema stating that my contract only ends in September and that I would need to pay an amount in cancellation fees should I wish to discontinue.

First, my contact was signed in July 2018 which means that the 12 month contract would come to term in July 2019. Correct? That is also clearly stated in writing in my contract which I downloaded from myvirginactive.co.za.

I responded to Naeema on the 17 July 2019 stating that my contract comes to term at the end of July and that I do not wish to continue with my membership.

Well it has been an entire 2 days since and all I get from Virgin Active is an email survey requesting feedback on my experience with Virgin Active.

My experience was fantastic until I tried getting in touch with to confirm that my contract will stop at the end of July.

I did not know that my 12 month contract was a 14 month contract. I did not sign up for that.

Can I please have this resolved asap.