Virgin active cancellation not being actioned.

Virgin active wont stop debiting my bank account. They have acknowledged my receipt of cancellation via email. I have emailed them in 5 july. I have asked for June's payment t to be paid back into my account as I couldn't use the gym due to lock down. I have been to the branches on a few occasions. They cant call the call centers because they dont have landlines I called from my cellphone I keep getting cut off after 2 minutes if waiting. I am not in my contract period. This is bad business practice, infact its ********** to debit a clients account after you acknowledge cancellation. I will be going to the police to lay a case if this is not resolved.