VIRGIN ACTIVE -CANCELLATION AND BILLING MISHAP NOW MY ERROR

Good day

I joined virgin Active last year along with my husband and a friend of his. All 3 accounts were under my name. I registered to use the Northgate facilities however the person who signed me up Tapiwa did it at the Bryanston branch.

I paid my joining fee and recieved the cards. I went to the gym a total of 4 times until I noticed that my payment had returned. (Around November)

I contacted Northgate immediately to inform them that a payment of R1250 had returned on my account. The other payment of R375 had gone off successfully.

I was then instructed to bring my bank statements and to contact my bank. I did both of the things as instructed. The woman who assisted me attempted to call the head office to no avail. She said she would get in touch which she did not .

I followed up with them including doing a complaint on the hello peter website to no avail. Insteat my account was handed over.

MDB called and informed me that the account in question was R2800 over due I said it was fine.

Today almost 3 months later they have now informed me that all 3 accounts under my name each have a balance of R2800 plus.

I am queriying this as I have not been told why the matter was not resolved firstly, secondly why the account was simply handed over, thirdly why if I had informed them that until the account issue had been resolved they could contact me for information none of that was done.