1 reviews | Active since Oct 2018
Virgin Active Cancellation
I can actually not put my frustration in words.
After being phoned and hassled by Alsten at the Somerset West branch , probably 8 times a day at least, I finally told him I will consider joining. Then after saying I will let him know within a week, again I receive numerous calls in a day finally said he can get all the information and I will look at it. I then went into the branch to have a chat with him, to which he presented a contract, I then told him I will read through it and send it back. Again he won't let me leave until I sign because it's such an "amazing deal", eventually sign only to find out there is a cancellation policy of 40% due of the contract balance should you cancel within your contract period.
I moved in the meantime, just about 10km's ****her than where I was, but the complex has a gym included in our rental agreement. Obviously, I will then not use the Virgin Active gym which is an extra 10km's further, remember. And why would I chose to pay for a gym when I have a free gym on my doorstep?
Now I'm sure I'm not the only one with this frustration, they annoy you with phone calls all day and push you into signing a contract (I am not someone that signs easily). Then they have this ridiculous policy as if I planned to cancel the damn thing when I signed up?
