Virgin active cancelation

I canceled my contract on 01 March 2022 and received a call from one of the virgin active staff to confirm.

On 02 March a double deduction totaling, R 1250 was done when Vitality followed up with virgin it was confirmed that I will get a refund for the R625. On 01 April I was advised that virgin is still active and on 02 April another deduction was done for R625.

I was advised that I need to go into the virgin active club to cancel, this is pathetic. All I want is to cancel my contract and get my money back. Their level of incompetence surpasses my level of tolerance.