Virgin Active can't keep to their promises - as advertised

<p>Signing a new contract at Virgin Active Summerstrand with a voucher received through GQ magazine. Promised the credited will be made after the 1st debit order has gone through on the 1st of June 2017. This didn't happen as promised. When enquiring with the sales rep Bongi at the gym we were informed the money will only be refunded on the 10th of June. The 10th - still no refund. Went to Bongi and enquired again. Now the date has moved to the 21st of June. I contacted the gym after it was not credited on the 21st and was put through to the Manager (Desiree) who said she will find out for me. She informed me that they had a system error for payments and the money will now only be refunded on the 21st of <span style="text-decoration: underline;"><strong>July</strong></span>. I told her this is unacceptable and want this to be sorted out immediately. I was informed that she already contacted HQ (Malcom) and unfortunatelly there is nothing else that could be done for me. There seem to be no problem with the system taking money from the our bank account as the next debit order was already taken off, so I don't see why this can't be sorted out as a matter of urgency!</p>