Virgin Active Call centre stinks

So my complaint is even before the call is answered - I have been on the line to ***for over 25 mins this morning (still waiting) and I have been up and down from caller 63 to caller 45 more than 30 times. I do not understand how I am 50 and then 55 and then 47 and then 58 and then 57 and then 52 and then 60!!!! This gives the impression that I cannot be sure that my call will be answered anytime soon. Let us call you is an option I HATE!!! I will have the call when I am available not when you think you will call me back. Wake up stop lying to people! gee I am currently caller number 46!! ooh now 47! And guess what I am calling about my monthly debit order that has summarily without notice jumped from R272.50 a month to R945.00 SAY WHAT!