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arthur Z

1 reviews | Active since Sept 2015

30 Sept 2015, 12:47

Virgin Active Call Centre Management stinking atti

On the 9th september 2015 I went to VA Bedfordview to update my account i got the best of reception in the Barnch Bedfordview \Guys you Great"the problem began whe we called the call centre with Chanell Adams.<br> Fortunately the call was recorded and she confirmed that I did not owe anything ask her twice and confirmed agin also remindede her that our cnversation was recorded she confirmed. <br> <br> The problem begins after I have paid for all that I sponsored and when they had to clear my card the system show am owing. I then left the Branch to finalise with her to date nothing have happened instead MBD started calling me this morning. <br> All the above contact I spoke to promoised to come back including Rene the Supervisor to this moment no response. Kindly resolve this issue."""

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply30 Sept 2015, 17:00
Official
Hello zwanea,

Thank you so much for taking my call today.

On behalf of Virgin Active I once again would like to apologise for the level of service received.

Should you require any further assistance in the future please feel free to contact me on ***.

Kindest regards
Robyn