Virgin Active Call Centre inadequate service

I signed up with Virgin Active Claremont, Cape Town consultant Zee in May and was informed that they have a special where the first two months would be free. 2 weeks later a deduction came off my account and two weeks after that another deduction. I called the Call Centre in Cape Town, the most shocking tactic of deferment . When I queried the deduction, a certain Ms Doman indicated that the refund will be made. No repayment was made and when I tried to contact her numerous times , she ignored my calls and e-mails. Called to many other call centre agents, who were either gonna give her the message, "sort out the matter" or have a manager call me back. None of these were done. I am now at a stage where I will cancel my membership. This was the most shocking service ever.