Virgin Active Bureau Listing - No Notice No follow instruction

Good day, I find it really strange that VA after been instructed to cancel my membership, blatantly ignores the instruction and furthermore notes it on the bureau which has now negatively impacted me. Please pull out your calls from Cape Town and see that I had given the above mentioned instruction. I even made cash payments at your VA Lenasia branch. I had instructed your branch to cancel and debit the cancellation fee. Should I comment about Covid and been charged fees when the gym is closed???

I am extremely annoyed and require an urgent response.