Virgin active broke my gym heart !!

<p>I have been a member of the virgin active clubs since I was 16 years old. Never have a missed a payment in 14 years and I got treated like pure and utter ****!!</p> <p>I had a rough day yesterday and I decided that I would go and decompress at the gym. I arrived at the virgin active in Constantia only for them to tell me I had used my ID more than 3 times and I was going to be denied entry. I explained that I was down from JHB and that I had left my card at home and that I did not have my wallet on me but I would purchase a new card tomorrow. The response was this is policy and I was denied access.</p> <p>How can it be that management can clearly see that I am a paying member my fees are up to date and now I am being denied access for a facility that I am most likely overpaying for, all for the sake of a piece of plastic!!!!</p> <p>I pay over R1000 a month to be a member of VIRGIN CLASSIC (I got such good benefit out of that) what difference does it make that I don’t have a card on me. How could you ever express to be a client centric franchise that makes clients welcome when quite honestly loyal paid up members are denied access and turned away for no real reason at all.</p> <p>From a person who really loves gym and fitness and only uses it to get away from the stress of the day. This is quite possibly one of the most disappointing experiences I have ever had. Disallowed access and being treated badly to what end? What did anyone have to gain by keeping me out??? Well done for enforcing a policy that adds zero value except for losing a client.</p> <p>Thank you, VIRGIN ACTIVE, for adding to my stress and making a loyal client cancel a long-time membership. I suspect planet fitness will be glad to read this.</p>