1 reviews | Active since Aug 2015
Virgin active breaching their own contracts!
I took out a gym membership for a period of 1 year, my contract was due to terminate on the 27 August 2015, In terms of the contract, Virgin active has a responsibility to notify when your contract is coming to an end and seek your permission to renew it failing which your contract will be automatically renewed on a month to month basis, nobody had contacted me with regard to this so I contacted my club who advised me that I will be liable for a cancellation charge, even though I had received no notification from them and their in breach of their own contract as well as the CPA, I appeal to everyone who has experienced this so that we can lodge a joint complaint to the Consumer Commission as this clearly violated the CPA.
I have tried to touch base with you via your mobile phone but to no avail.
Please accept our sincere apologies for the level of service received.
Please look out for my email providing you with feedback on the matter.
Kindest regards
Robyn
I have tried to touch base with you via your mobile phone but to no avail.
Please accept our sincere apologies for the level of service received.
Please look out for my email providing you with feedback on the matter.
Kindest regards
Robyn
